BIBIS Privacy Policy

Effective Date: 1st July 2025

1. Overview

At BIBIS, your privacy matters. This policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

Depending on your interaction with us, we may collect:

Name, email, and phone number
Business name (if applicable)
Event details (date, time, location, guest numbers)
Dietary requirements
Payment and billing details
Feedback, enquiries, and customer communication history

3. How We Collect It

We collect your personal information when you:

Submit an enquiry or place an order via our website, phone, or email

Use our online forms (e.g., quote forms, order forms)
Subscribe to updates or marketing
Interact with our website (cookies collect limited browsing data)
Communicate with our team (via phone, email, or socials)

4. Why We Collect It

You may receive updates, offers, and event announcements from us. You can unsubscribe at any time via email links or by contacting us directly.

5. Anonymity & Pseudonymity

You can choose not to identify yourself when making general enquiries. For bookings and service delivery, we need accurate details to fulfil the service.

6. Storage & Security

We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure. Your data is securely stored on encrypted platforms and accessed only by authorised staff.

If we no longer need your information, it will be securely deleted or de-identified unless required by law.

7. Disclosure of Personal Information

We only share your personal information when it’s needed to deliver our service or if required by law.

This might include:

Delivery or booking partners
Tools we use to manage orders or send updates
Government authorities (if legally required)

We don’t sell or trade your data.

Anyone we work with must keep your information safe and private.

8. Direct Marketing

Our website uses cookies to analyse traffic and improve user experience. By using our site, you consent to our use of cookies. You can manage cookies via your browser settings.

9. Cookies & Website Data

We use your information to:

Process quotes, orders, and bookings
Deliver catering services smoothly
Manage dietary requirements and logistics
Contact you about your event
Improve our services and website
Send offers, promotions, or newsletters (you can opt out anytime)
Meet legal obligations

10. Access & Correction

You have the right to:

Access the personal information we hold about you
Request corrections if your information is inaccurate or outdated

11. Making a Complaint

If you believe we’ve breached the APPs or mishandled your personal information, please contact us:

BIBIS Catering Privacy Officer

Email: info@bibis.world

If you’re unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this policy as needed. The latest version will always be published on our website with the effective date.

13. Contact Us

For any questions about this policy or your personal information:

BIBIS Catering

Email: info@bibis.world

Website: www.catering.bibis.au